Students

Please register for Self-Service Password Reset (SSPR).
Use your username@learn.cssd.ab.ca account.
For additional support, review the CCSD guide  or Microsoft guide.

  • Need to reset your password?
    After SSPR registration you may manage your own password via this link.
  • “I don’t know my existing password and cannot register for SSPR.”
    Please contact your school for assistance.

Staff

Please register for Self-Service Password Reset (SSPR). 
For additional support, review the CCSD guide or Microsoft guide.

  • Need to reset your password?
    After SSPR registration you may manage your password yourself via this link.
  • “I don’t know my existing password and cannot register for SSPR.”
    Please email help.desk@cssd.ab.ca from your personal email, or ask your supervisor to make the request for you.
  • “I need to reset my student's password.”
    Please visit the Intranet, click on Useful Links and then Student Password Reset Form to reset your student’s password back to default.
  • "Is there additional information about passwords that I can share with my students?"
    Yes, you may visit this link and leverage its resources for your students.
  • “I am being prompted for additional verification when accessing resources like email and HR.”
    You need to setup your Multi-Factor Authentication (MFA) options. Please refer to the MFA setup guide or view this video.

Password Information

Students

Please register for Self-Service Password Reset (SSPR).
Use your username@learn.cssd.ab.ca account.
For additional support, review the CCSD guide  or Microsoft guide.

  • Need to reset your password?
    After SSPR registration you may manage your own password via this link.
  • “I don’t know my existing password and cannot register for SSPR.”
    Please contact your school for assistance.

Staff

Please register for Self-Service Password Reset (SSPR). 
For additional support, review the CCSD guide or Microsoft guide.

  • Need to reset your password?
    After SSPR registration you may manage your password yourself via this link.
  • “I don’t know my existing password and cannot register for SSPR.”
    Please email help.desk@cssd.ab.ca from your personal email, or ask your supervisor to make the request for you.
  • “I need to reset my student's password.”
    Please visit the Intranet, click on Useful Links and then Student Password Reset Form to reset your student’s password back to default.
  • "Is there additional information about passwords that I can share with my students?"
    Yes, you may visit this link and leverage its resources for your students.
  • “I am being prompted for additional verification when accessing resources like email and HR.”
    You need to setup your Multi-Factor Authentication (MFA) options. Please refer to the MFA setup guide or view this video.
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